FWD has partnered with Tap & Go to provide you with a convenient platform for efficient online withdrawal. Customers holding a Savie or Provie Insurance Plan* can now enjoy the service for free.

To experience the online withdrawal service, create a FWD Customer Account and pair it up with your Tap & Go Account. You can then make a withdrawal from your Savie or Provie Plan to your Tap & Go Mobile Wallet instantly.

*Only applicable to policies issued in Hong Kong dollars

Video Introduction

How to use?

  • 1
    Logon to i.fwd.com.hk
  • 2
    Enter the “Login” area and click “Register Here”
  • 3
    Fill in your personal details and
    enter your policy number
  • 1
    Login to your FWD Customer Account
  • 2
    You will see a “Customer Profile” page
  • 3
    Select the “Withdrawal” tab
  • 4
    Select your Savie or Provie policy and
    click “Pair with Tap & Go Mobile Wallet”
  • 5
    You will receive a One-Time Passcode (OTP) via SMS
  • 6
    Enter the OTP to verify
  • 7
    You will be redirected to the Tap & Go website, click “Next”
  • 8
    You are required to enter your
    Tap & Go PIN to confirm the pairing
  • 9
    Upon verification,
    you will see the updated pairing status
  • 10
    You will be directed back to FWD website where the successful pairing status will be shown
  • 1
    Select the policy you are going to
    withdraw from and click “Withdraw”
  • 2
    Select the amount you wish to withdraw
  • 3
    You will receive a One-Time Passcode (OTP) via SMS
  • 4
    Enter the OTP and then
    “Confirm” for verification
  • 5
    Withdrawal Successful.
    The withdrawal amount will be transferred to your Tap & Go account.

Enjoy the Instant Withdrawal service now

For a limited time only, you will receive HK$30 rebate^ upon completion of the first withdrawal from your Savie or Provie policy to your Tap & Go Mobile Wallet.

^ This rebate will be credited to your Tap&Go account within 4-7 weeks after your withdrawal is completed.
Each HKID will receive this rebate once only.
  • Download Tap & Go App
    Tap & Go is a prepaid mobile payment service allowing you to pay by simply tapping your smartphone or transfer money remotely. Download now to enjoy the free online withdrawal service.
  • FAQ
    Do you have any questions regarding Tap & Go? Please click here for a list of Frequently Asked Questions.
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