This is how we pay: TAKE, TAP & GO!! This is how we pay: TAKE, TAP & GO!! This is how we pay: TAKE, TAP & GO!!

FWD has partnered with Tap & Go to provide you with a convenient platform for efficient online withdrawal. Customers holding a Savie or Provie Insurance Plan* can now enjoy the service for free.

To experience the online withdrawal service, create a FWD Customer Account and pair it up with your Tap & Go Account. You can then make a withdrawal from your Savie or Provie Plan to your Tap & Go Mobile Wallet instantly.

*Only applicable to policies issued in Hong Kong dollars

Video Introduction

How to use?

  • 1
    Logon to i.fwd.com.hk
    1. Logon to i.fwd.com.hk
  • 2
    Enter the “Login” area and click “Register Here”
    2. Enter the “Login” area and click “Register Here”
  • 3
    Fill in your personal details and
    enter your policy number
    3. Fill in your personal details and enter your policy number
  • 1
    Login to your FWD Customer Account
    1. Login to your FWD Customer Account
  • 2
    You will see a “Customer Profile” page
    2. You will see a “Customer Profile” page
  • 3
    Select the “Withdrawal” tab
    3. Select the “Withdrawal” tab
  • 4
    Select your Savie or Provie policy and
    click “Pair with Tap & Go Mobile Wallet”
    4. Select your Savie or Provie policy and click “Pair with Tap & Go Mobile Wallet”
  • 5
    You will receive a One-Time Passcode (OTP) via SMS
    5. You will receive a One-Time Passcode (OTP) via SMS
  • 6
    Enter the OTP to verify
    6. Enter the OTP to verify
  • 7
    You will be redirected to the Tap & Go website, click “Next”
    7. You will be redirected to the Tap & Go website, click “Next”
  • 8
    You are required to enter your
    Tap & Go PIN to confirm the pairing
    8. You are required to enter your Tap & Go PIN to confirm the pairing
  • 9
    Upon verification,
    you will see the updated pairing status
    9. Upon verification, you will see the updated pairing status
  • 10
    You will be directed back to FWD website where the successful pairing status will be shown
    10. You will be directed back to FWD website where the successful pairing status will be shown
  • 1
    Select the policy you are going to
    withdraw from and click “Withdraw”
    1. Select the policy you are going to withdraw from and click “Withdraw”
  • 2
    Select the amount you wish to withdraw
    2. Select the amount you wish to withdraw
  • 3
    You will receive a One-Time Passcode (OTP) via SMS
    3. You will receive a One-Time Passcode (OTP) via SMS
  • 4
    Enter the OTP and then
    “Confirm” for verification
    4. Enter the OTP and then “Confirm” for verification
  • 5
    Withdrawal Successful.
    The withdrawal amount will be transferred to your Tap & Go account.
    5. Withdrawal Successful. The withdrawal amount will be transferred to your Tap & Go account.

Enjoy the Instant Withdrawal service now

  • Download Tap & Go App
    Download Tap & Go App
    Tap & Go is a prepaid mobile payment service allowing you to pay by simply tapping your smartphone or transfer money remotely. Download now to enjoy the free online withdrawal service.
    Available on the App StoreGet it on Google play
  • FAQ
    FAQ
    Do you have any questions regarding Tap & Go? Please click here for a list of Frequently Asked Questions.
  • Live Chat
    Live Chat
    Our team of Customer Engagement Representatives is at your service 24/7 to address your insurance needs or questions. Get in touch with us anytime anywhere.